Orders
Availability
Occasionally, we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order, please respond to the e-mail and our Order Support team will work on a solution for you! You can also feel free to contact a Customer Solutions Specialist to check stock on the items you’re purchasing before your order is placed to ensure availability.
Canceling/Modifying an Order
Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to cancel the order so you can reorder exactly what you need!
Our warehouse works on the weekends to package orders up so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled.
If we cannot cancel an order because it has already shipped from our warehouse. Please see our Returns Policy.
Changing Your Shipping Address
Please contact us immediately if you would like to ship your order to a different address than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.
Payment Methods
Accepted Credit Cards (Preferred Method)
We ask that all orders be placed online via credit card payment. From the shopping cart, you have the option to check out using our secure server or PayPal. We accept all major credit cards including MasterCard, Visa, American Express and Discover.
Prepaid Credit Cards
Most prepaid credit cards are accepted. Please note that credit card companies have differing policies for how long authorizations are held. Please contact your credit card company with any questions.
Charges and Authorizations
Charges are only billed to your credit card once your items ship from our warehouse. You will be charged for the total order at the time of the first shipment, even if your items will be shipped at several different times. When you place an order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending,” but please keep in mind they are not charges. They are only authorization requests and will only result in a charge when your items ship.
Please note that credit and debit card providers differ in how long authorizations are held. If the original authorization expires before the funds are captured, your card will automatically re-authorize upon shipment. Depending on your provider, re-authorizations and/or pending transactions will result in a hold on the funds in your account. Although these funds have not been captured, this hold can result in overdraft fees. WebstaurantStore is not responsible for any fees occurring from this type of situation.
Check Payments
We accept check payments for orders totaling over $500. Please note: once we receive the check there will be a five business day waiting period prior to processing your order as your check clears. To expedite the waiting period, you may send a certified check for payment. We can begin processing your order as soon as a certified check is received. If you are interested in paying by check, all you need to do is continue through the checkout process and click on "Alternate Payment" located in the "Credit Card Information" box on the Review Order page during checkout. This will provide you with our account information to transfer the funds for the order and also get the order placed. You can contact us after the order is placed if you'd like to mail a payment or complete a wire transfer. Please note, the order will be on hold until funds are received.
Currency
All of our pricing is listed in US dollars ($). When ordering outside of the United States, the funds are converted to the local currency of the ordering country on your credit card statement. Since we only charge items as they are shipped, the rate of exchange is locked in at the time your order is shipped, and not when the order is placed. Additionally, credit card companies may charge a currency conversion fee. Please contact your bank for further details.
Leasing
For your convenience, we now offer leasing on qualifying orders. TimePayment, a third party equipment leasing company, handles leasing if you meet all three of the following requirements:
- Your order totals at least $500.00
- Your order is to be shipped within the United States
- Equipment items make up at least 70% of the dollar value of your order
During checkout, you can choose which equipment from your order you would like to lease. After filling out your billing and shipping information through us, you will be prompted to complete a lease application for TimePayment. Once this is submitted, you will be notified of your approval within a few hours. Smaller orders may be approved in a matter of minutes.
PayPal Payments
As an added level of security for our customers, we accept PayPal payments. A major credit card is still required to complete the transaction as we do not accept gift cards, store cards, or account credits from either of these services. To pay for your order using one of these services, login to your PayPal account during checkout and then select the major credit card registered with your account.
Purchase Orders
Because of our business model, we are unable to accept Purchase Orders. All orders must be placed online and paid for in full at the time of purchase. Our preferred method of payment is via credit card through our secure server. If your order is over $500, you may also pay by check or wire transfer.
Wire Transfers
We accept payments by wire transfer for orders totaling over $500.
For more information, please email us at order@coloradorestequipment.com and one of our Customer Solutions Specialists will be happy to assist you!.
Returns Policy
Returns for Commercial Shipping Addresses
All regularly stocked items, with the exception of consumable products, may be returned to us if the item is unused and in all the original manufacturer’s packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item so a return authorization can be created. We will send you an e-mail with instructions on how to complete the return. If you would prefer to create a standard return within your account, you can do so by clicking on "My Orders" and beside each order is a "Return Items" button. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee.
To return Special Order items and items shipped direct from the manufacturer, please contact a Customer Solutions Specialist to request a return with the manufacturer. Items must be unused and in the original packaging that was received. Although we attempt to receive a return authorization for all items, please note that some items on our website are made-to-order and are not able to be returned.
The return shipping fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.
Why do we charge restocking fees? Because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return.
Returns for Consumable Products
In order to maintain good use-by dates in our inventory, we are unable to accept returned consumable products. As is with all the items we carry, our goal is to deliver high quality products that provide optimal customer satisfaction. By not accepting returned consumable products we can ensure the product you order is good-to-use, untampered with, and has adequate shelf life. Please contact a Customer Solutions Specialist if you have more questions about this returns policy.
Returns for Residential Shipping Addresses
All regularly stocked items, with the exception of consumable products, may be returned to us if the item is unused and in all the original manufacturer’s packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item so a return authorization can be created. We will send you an e-mail with instructions on how to complete the return. If you would prefer to create a standard return within your account, you can do so by clicking on "My Orders" and beside each order is a "Return Items" button. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 30% restocking fee.
To return Special Order items and items shipped direct from the manufacturer, please contact a Customer Solutions Specialist to request a return with the manufacturer. Items must be unused and in the original packaging that was received. Although we attempt to receive a return authorization for all items, please note that some items on our website are made-to-order and are not able to be returned.
The return shipping fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.
Why do we charge restocking fees? Because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return.